Shipping & Return

We currently ship items all around the world .

All customers must be able to provide a valid shipping address and be resident to where the parcel is to be sent. 

It is the customer’s responsibility to ensure that all of the order details are correct including; Name, shipping address, sizes, colours and styles.We are not liable for parcels delivered to addresses incorrectly stated on the order.

If there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise you or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date providing that the service is applicable.

Depending on your method of payment, you can have your parcel shipped to an alternative address. If a major credit or debit card is used on our website, the billing address must always be the same address to where the card is registered to otherwise this may prevent an order from going through successfully.You must ensure that the full address details are included, such as the company organisation or name. You can use any available address line to provide additional details such as company name or other specific address information.

Please note that all EU orders will be shipped with all delivery duties unpaid (DDP delivery duties unpaid).Also  Parcels outside of the EU, for example, Australia, Norway, Switzerland and New Zealand, will be sent using DDU (Delivery Duties Unpaid) and any duties or taxes (VAT) are to be paid by the customer upon delivery. Any such duties and taxes are beyond the control of Itsat5pounds.com and will be your responsibility to pay, if and when you are requested to by the local authorities. 

You must allow at least 48 hours for pick and pack before dispatch.

The parcel will be delivered within the approximate timeframe of 1-5 days (unless stated otherwise) from the despatch date. No orders are delivered on a UK bank holiday. For confirmation of these dates kindly refer to the following link: https://www.gov.uk/bank-holidays

All delivery dates are estimated Please also be advised that Royal Mail Next day delivery service is only available for UK parcels weighing less than 10kg and placed on a working day before 12 pm. Orders made after this time will be despatched on the next available working day and delivered on the second working day. When you get to the checkout for your order, you will be given the delivery information including the service used, prices and courier. If there is no next day delivery option given at the checkout this means that your parcel is not eligible for this service.

.We are unable to guarantee delivery times with parcels sent via the standard international postal service due to the variance of international postal network delivery times.  . Always confirm with the sender (Itsat5pounds.com) for the most up to date dispatch information.

Items may be returned for a full refund within 10 days from the date an order was received. There is a maximum of 30 days from the date the parcel was received for customers to identify any faulty items and contact us.Please note we will refund the cost of the item but not the delivery.

CHRISTMAS RETURNS POLICY

Our returns policy is extended over Christmas meaning orders placed on or after the 1st December, returned still in their original packaging, with tags/labels and unworn will have up to 10th January of the next year to be sent back to us.

Customers are required to send items back to us at their own cost via any courier of their choice if they do not suit their requirements and this will also include items that do not fit, are not suitable, are wrong items selected, incorrect sizing, not the same as on the website.

 All items returned must be in their original packaging and have labels/tags intact 

Customers should keep a valid postage receipt for all return parcel enquiries. A valid postage receipt including a tracking number must be provided in case of any parcels lost in transit. Any cases of non delivery will not be valid without a receipt. It is the responsibility of the customer to open a claim for any parcel lost in transit with the courier.

 The parcel can be rejected if parcels are returned damaged due to insecure packaging.

Full order details as well as refund instructions must be included within each returned package in order to be processed correctly this must include a  note stating your full name , the order number returned and the items from the  order that are being returned.  you can also make a copy of your packing slip and highlight which items from this order you are returning . Parcels can be rejected and not processed if the received parcel cannot be identified by the details provided within the package. All refunds will be processed between 5-10 working days after receipt of your parcel arriving in our warehouse.

All items sent back to us via post must be within the 14 days policy and can be sent to:

Big yellow storage
399 Uxbridge rd
London
UB1 3EW

If an order is not received by the customer within the first seven days from the delivery date stated by the couriers, and providing the customer’s delivery address is correct, we can raise an investigation on the seventh day with the aim to recover the parcel. Please be advised it is necessary to report non-delivery cases within 7 calendar days from the delivery date stated to begin a claim with the courier company. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse and courier company has been concluded.